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Contact Us
We’re always here if you need us, whether that’s in one of our three shops, by email or through Instagram. We’re usually pretty quick at getting back to you too, so don’t be shy!
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or just pop in
Post & returnsLighthouse Lane21 Main Street, Haworth, BD22 8DA
Calling all independent designers...
If you think your products might be a great fit for our shops, we'd love to hear from you.
Quick answers
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The things we get asked most. If yours isn’t here, the form’s just above.
How much is delivery?
UK delivery is £3.49 for orders under £45, and completely free when you spend £45 or more.
How long does delivery take?
We usually post orders three times a week using Royal Mail 48. If you need something urgently, just drop us an email and we’ll see if we can help hurry it along for you.
Once dispatched, we find that most orders arrive within 2–3 working days.
Can I track my order?
Yes! All our orders are automatically given a Royal Mail tracking number when we process them. You’ll find this on your order page and in the dispatch email we send once your order is on its way.
Tracking can sometimes take a little while to update after we’ve dispatched your parcel, so don’t worry if there’s nothing showing straight away. If you’re unsure, just get in touch and we’ll happily find the tracking details for you.
A little Black Friday heads-up: This is always an incredibly busy time for Royal Mail and other delivery companies, so orders placed around Black Friday can sometimes take a little longer than usual to arrive. Please allow a bit of extra time during this period.
Can I return or exchange something?
We really hope you love your order, but if you change your mind, you can return an unwanted item to us within 30 days of delivery for a refund.
Items should be returned in the same condition you received them, unworn or unused beyond what’s reasonably necessary to check them, and securely packaged.
For unwanted returns, you’ll usually need to cover the cost of returning the item to us. If you cancel your full online order within 14 days of receiving it, we’ll also refund the cost of our standard delivery option, in line with your statutory rights.
If your order arrives faulty, damaged or isn’t as described, please get in touch with us as soon as possible. We’ll do our very best to put things right quickly — customer service really matters to us.
And remember, if you’re local, our Haworth, Skipton and Harrogate shops are open seven days a week, so you’re always welcome to come and see us.
Do you do post overseas?
Yes, we do! Overseas postage can sometimes be a little tricky, but just send us an email with the items you’d like to buy, along with your delivery address, and we’ll check the postage options and costs for you.
Where possible, we’ll quote you a total price that includes any customs fees and duties, so there should be nothing extra to pay when your order arrives.
All international orders are sent using a tracked delivery service.
Can I collect from store?
Yes! At checkout, you can choose to collect your order from our Haworth shop and no postage charge will be added.
If Haworth isn’t convenient for you, just drop us an email and we’ll see what we can do to help.
Do you offer custom orders or commissions?
Yes! If you’d like to commission a piece of artwork, just drop us an email and we’ll see if we can help.
For clothing, we may also be able to offer alternative colours or sizes by special request. We can’t always guarantee availability, and lead times will vary depending on when we’re next placing an order with our clothing supplier, but it’s always worth asking!
Can I change or cancel my order?
Need to change or cancel your order? Just get in touch with us as soon as you can and we’ll do our best to help.
If your order has already been packed or sent, we may not be able to make changes.
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